Frequently Asked Questions

Find answers to common questions about using AI Copilot in your Shopify store.

What is AI Copilot?

AI Copilot is an intelligent assistant integrated directly into your Shopify admin that helps you create and edit products more efficiently. Using conversational AI, it simplifies complex tasks like creating products with variants and generating product images.

How do I start using AI Copilot?

After installing the app from the Shopify App Store, you'll find AI Copilot in your Shopify admin panel. Simply click on the AI Copilot icon to start a conversation with the assistant and ask it to help with product-related tasks.

What can I do with AI Copilot?

You can use AI Copilot to:

  • Create new products with complete descriptions
  • Set up product variants and options
  • Generate professional product images using AI
  • Edit existing products
  • Optimize product information for better search visibility

How do credits work?

AI Copilot operates on a credit-based system. Different actions consume different amounts of credits:

  • Standard text-based product creation/editing uses 1 credit
  • AI image generation uses 5 credits per image
  • Complex operations like creating multiple variants use 1 credit

You can view your remaining credits in the app dashboard and purchase more through your subscription plan.

How do I create product variants with AI Copilot?

Simply tell AI Copilot what product you want to create and specify the variants you need. For example, you could say: "Create a t-shirt product with size options Small, Medium, and Large, and color options in Red, Blue, and Black." The AI will handle the complex task of setting up all the correct variant combinations.

How does AI image generation work?

You can ask AI Copilot to generate images for your products by describing what you want. For example: "Generate an image of a blue ceramic mug with a minimalist design." The AI will create a professional product image based on your description that you can then add to your product.

Is my store data secure?

Yes, we take data security seriously. We only store the minimum information needed to provide our service - your shop name, credit usage, and conversation history. Your product data is processed securely and we comply with Shopify's Partner Program Agreement and API requirements. For more details, please see our Privacy Policy.

What AI technology powers AI Copilot?

AI Copilot uses OpenAI's GPT-4o-mini model to provide intelligent, context-aware assistance. This advanced AI understanding allows it to comprehend complex requests and generate helpful responses tailored to your Shopify store's needs.

Can AI Copilot edit existing products?

Yes, AI Copilot can help you edit existing products. Simply tell it which product you want to modify and what changes you'd like to make. It can update descriptions, add options, modify variants, and help with other product editing tasks.

How do I get support if I have issues?

If you encounter any issues or have questions not covered in this FAQ, please contact our support team at [Your Support Email]. We aim to respond to all inquiries within 24 hours during business days.

Can I use AI Copilot on mobile?

Yes, AI Copilot works on any device where you can access your Shopify admin, including smartphones and tablets. The conversational interface is designed to be responsive and work well across all devices.

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